Privacy Policy

Introduction

Welcome to 8upbd. We are committed to protecting the privacy and security of every user who visits our platform. This Privacy Policy describes in detail what personal information we collect, the reasons we collect it, how we use it, and the choices you have regarding your own data.

By accessing or using 8upbd's website, mobile interface, and related services, you acknowledge that you have read and understood the terms of this Privacy Policy. If you do not agree with any provision of this policy, please discontinue use of our platform immediately and contact us with any questions.

Information We Collect

We collect information to provide you with a safe, fair, and personalised betting experience. The categories of data we collect are described below.

Account Registration Data

• Full name, date of birth, and gender (for age verification — 21+ required).
• Email address used to create and manage your account.
• Mobile phone number, including country code, for two-factor authentication and notifications.
• Username and encrypted password credential.

Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g. bKash wallet number, Nagad account reference, Rocket number).
• Bonus and promotional transaction records, including rollover history.
• Bank reference identifiers (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) when applicable.

Technical and Device Data

• IP address, browser type, operating system, and device model collected at login and during active sessions.
• Pages visited, game sessions played, bet amounts, and time spent on the platform.
• Cookies, session tokens, and similar tracking technologies (see the Cookies section below).

How We Use Your Information

8upbd uses the data we collect strictly for the purposes listed below. We do not use your personal data for any purpose not described in this policy without first obtaining your consent.

• Account creation, verification, and secure maintenance of your 8upbd player profile.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels.
• Fraud detection, responsible gaming monitoring, and compliance with anti-money-laundering (AML) obligations.
• Personalising your experience — recommending cricket matches, slot games, and live casino sessions aligned to your activity history.
• Customer support — responding to queries, disputes, and account-recovery requests submitted to [email protected].
• Sending transactional emails (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional offers aligned to your interests.

We process your data on the following lawful bases: contract performance (to operate your account), legitimate interests (fraud prevention and platform security), legal obligations (AML/KYC compliance), and consent (marketing communications). You may withdraw marketing consent at any time by contacting our support team.

Cookies and Tracking Technologies

8upbd uses cookies and similar technologies to operate the platform securely, remember your preferences, and understand how users interact with our site. Below is a summary of the cookie types we deploy.

Strictly Necessary Cookies

These cookies are essential to keep your session active, authenticate your login, and prevent cross-site request forgery (CSRF). They cannot be disabled without breaking core platform functionality. No personal data gathered by these cookies is sold or shared with advertisers.

Analytics and Performance Cookies

We use analytics cookies to measure page load times, game session lengths, and navigation paths across the platform. This helps our team improve site speed and user experience for players in Dhaka, Chittagong, Sylhet, and across Bangladesh. This data is aggregated and is not linked to any identifiable individual.

Data Sharing and Disclosure

8upbd does not sell, rent, or trade your personal data to any third party for commercial gain. We share data only in the limited circumstances described below, each of which is subject to strict contractual confidentiality obligations.

Payment Processing Partners

To complete deposits and withdrawals, we share the minimum necessary transaction data with our payment partners including bKash, Nagad, Rocket, and Upay. These partners receive only the data required to execute your requested transaction and are prohibited from using it for any other purpose.

Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or government authorities where we are legally required to do so, or where we believe such disclosure is necessary to prevent fraud, money laundering, or other illegal activity. Any such disclosure will be proportionate to the legal obligation and documented internally.

Technology and Service Providers

We engage reputable technology providers for platform hosting, game software delivery, and customer support tooling. These providers act as data processors on our behalf under binding data processing agreements. They are granted access only to the data required to perform their contracted services and must comply with security standards equivalent to our own.

Data Security

Protecting your personal and financial data is a core operational priority for 8upbd. We employ a layered security approach that combines technical controls, procedural safeguards, and staff training to minimise the risk of unauthorised access, data loss, or misuse.

While no system connected to the internet is immune to risk, we maintain robust safeguards and conduct regular security reviews. In the unlikely event of a data breach affecting your information, we will notify affected users promptly and take immediate remedial action.

Our Security Measures Include

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers.
• Passwords stored as salted cryptographic hashes — never in plain text.
• Role-based internal access controls limiting employee access to personal data on a need-to-know basis.
• Regular vulnerability assessments and penetration testing of our platform infrastructure.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Specifically, financial transaction records are retained for a minimum of five years from the date of the transaction, in line with standard anti-money-laundering record-keeping requirements.

When an account is closed at a user's request and the retention period has expired, we securely delete or anonymise all personal data associated with the account, except where retention is required by applicable law. Anonymised, aggregated statistical data may be retained indefinitely for platform analytics purposes.

Your Privacy Rights

As a user of 8upbd, you have the following rights with respect to your personal data.You may exercise any of these rights by contacting our support team at [email protected]:

• Right of Access — request a copy of the personal data we hold about you.
• Right to Rectification — request correction of inaccurate or incomplete data in your account.
• Right to Erasure — request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction — request that we limit the processing of your data in certain circumstances.
• Right to Data Portability — request a structured, machine-readable copy of data you have provided to us.
• Right to Object — object to processing based on our legitimate interests, including direct marketing.

We will respond to all verifiable privacy requests within 30 days. In complex cases we may extend this period by a further 30 days, and we will notify you if an extension is required.

Third-Party Services and Links

8upbd integrates with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver our gaming catalogue. These providers may independently collect certain technical data (such as device type or session length) through their game engines for game integrity and RNG certification purposes. Their data practices are governed by their own privacy policies.

8upbd is not responsible for the privacy practices of third-party game providers, payment processors, or any external service whose software is embedded within our platform. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

Children's Privacy and Age Restriction

8upbd is strictly an adult platform. Our services are intended exclusively for persons aged 21 years and above. We do not knowingly collect, solicit, or process personal data from anyone under 21 years of age. Registration on 8upbd requires users to confirm they are 21 or older, and we reserve the right to request identity documents to verify this at any time.

Changes to This Privacy Policy

8upbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of 8upbd after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using our platform and contact us to request account closure.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8upbd handles your personal data, please get in touch with our dedicated support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within one business day.